How to Fix a Leaking Faucet in Your Kitchen-Moen

Today you’re about to learn how to solve a very common problem, how to fix a leaking Moen kitchen faucet.  Whether the faucet is leaking at the handle or just not shutting off the solution is the same, replace the cartridge.  As a bonus, this also works with many bathroom faucets too.

Moen faucets use a “cartridge” instead of “old fashioned” washers.  This means that all the “working parts” are rolled into one simple cartridge.  So if the faucet won’t shut off, or is leaking around the handle, the first thing to check is the cartridge.  That is the most  common type of Moen kitchen faucet repair.

There are a couple of things you want to do when replacing a cartridge.

First, make sure the water is turned off to the faucet.  You can usually turn the water off right under the sink in the cabinet.  After you’ve turned the valves off just try the faucet to make sure it’s off, otherwise you might find yourself in a scene from a sitcom…with water hitting the ceiling.

Then just start taking the handle off, paying attention to how everything is put together.  When you get everything removed down to the cartridge, remove the little horseshoe shaped clip and pull the cartridge out.  You may have to use a little force if it has any age on it.  Actually, all new cartridges come with a little plastic tool that can help remove the old one.  Just use the tool to spin the cartridge in the brass valve body so it will be easier to pull out.

The one thing to watch out for when installing the new cartridge is to make sure you install it with the little notch on the end of the stem in the same direction as the old one.  When you see the cartridge this will make sense.  This will make sure that the hot and cold are not reversed.  If you aren’t sure what I mean don’t worry, once you get the water back on you can fix it easily if it’s reversed.

When you get the new cartridge pushed in place, make sure the little tabs on top are lined up so the horseshoe clip will go back in place.  This is very important because that little clip is all that keeps the faucet from becoming a fountain.

Now, with the cartridge and clip in place, but before you put everything else back together, turn the water back on.  Pull the brass stem in the center up to open the faucet and then twist to go from cold to hot.  Visualize which way the stem will need to turn once the handle is installed to get hot water and make sure it’s correct.  If not, turn the center stem 180 degrees and that should fix it.  Just as a reference, from center most kitchen faucets will turn 90 degrees clockwise to get hot water.

Now that you’ve checked out the hot and cold directions and fixed it if needed, put everything else back in the order it came off.  Make sure it all works when you’re finished and, if so, give yourself a pat on the back. You now know how to fix a leaky faucet.

One last thing, Moen advertises their faucets as “guaranteed for life”, so you might be able to get a free cartridge if your faucet leaks.  There are probably some conditions so you will need to check for details.  You can call Moen at 1-800-289-6636 in the USA, and 1-800-465-6130 in Canada and find out if you are covered.

 

 

I hope this has helped.  If you have any specific requests for new videos or information, leave a comment and I’ll try to make it happen.

You Can Do It!

Bryan Stevens

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82 comments to How to Fix a Leaking Faucet in Your Kitchen-Moen

  • Pat Pitarra

    Hi Bryan,
    We have a similar looking kitchen faucet, but the leak is at the spou, not baset. I am able to get it to stop with just the right positioning, but it is a real pain. Our home was built about 6 years ago. Any recommendations?

  • John DeVaux

    I have Moen 87400slpc kitchen faucet. It leaks at the spout, I was sent retaing ring kit. How do I change the washers ?

    Thanks,
    John

  • Henry J. Lukes

    Problem solved. Thank You. Henty.

  • Henry J. Lukes

    I have bath single handle Moen 8 years old leaking very often in any position. How to remove the handle/top cap?/. By prying /what is it?/ w/o damage? tools? Thanks Henry.

  • Rick

    Hi,

    I just bought a brand new Moen Lindley CA87009 model a fews ago at Menards.I have it all hooked up,put plumbers tape where it needs to go on the water line connections.

    My problem is when i turn on the water supple,it’s leaking really bad from the quick connect lines for the sprayer.I have tried to disconnect the quick connect lines to see if i could see anything wrong and couldn’t get them apart.I tried to push together the 2 white pieces sticking out of the black piece,but couldn’t get the hoses to disconnect.

    I would think it should be something simple,but i can’t figure it out though.
    How do I fix this leaky sprayer problem…Leaking terribly bad from the quick connect area,where the 2 lines connect into the quick connect box/or whatever it’s called.

    Thanks for answering my question in advance.

  • Rick

    I have a moen single head flexible kitchen faucet with push button spray that’s about 10 yrs old. It leaks from the spray head. I’ve changed the aerator and rubber gasket 3 times and still leaks. What can I do now to fix it

  • Kevin

    I delayed fixing my leaky faucet because I thought that it was going to be a lot harder. Once I saw your video, I went to the store, bought the cartridge, and then had the job done in an hour. Thank-you for sharing your knowledge and for making a very helpful video. We are blessed so that we may be a blessing.

  • Juliana

    The handle to my faucet is not part of the faucet…it is to the side. What do I need to take off to find the cartridge?

  • Question. I have a Moen #297440 with a pull out faucet. It leaks and I was told they don’t sell washers where I purchased it. I was told to contact the manufacturer because all parts are life guaranteed. Is that tue. All I have is the model number. The plummer who installed it left nothing with me.

  • I followed the instructions for MOEN Cartridge which I was replacing not because of a leak but because I had no Hot water. I just watched the video and I am going to take the faucet apart and try again…But I still have no hot water the water gets luke warm when turned to hot….I had hot water in that bathroom yesterday.
    I have hot water in the shower and in the other bathroom in my house..bath and lavatory ??????cause can u help me???

  • I have a single handle moen kitchen faucet that is leaking when I lift up the handle. It is not leaking at the vase, near where it attaches to the sink. I took the cap off the top of the faucet and unscrewed it, thinking that I had to replace a washer but it didn’t have a washer. The screw was very tight, so that wasn’t the problem.
    Thank you.

  • Ernie

    Thanks. I never would of found the set screw opening. This is going to make life easier.
    Thanks again.

  • Sheri Valencia

    I have a moen single spout kitchen sink Model # 7430. Original problem was dribbling around the base, then it progressed to water shooting out around the same area. Bought a new cartridge but they only had 1225 not the 1225B , once replaced and tested, noted half the water coming out of the spout and then water spraying from underneath the spout where the “spout O Ring Kit” is. Please advise.
    Thank You
    Sheri Valencia

  • Bob Van Deusen

    Bryan,

    I have a Moen double handle (hot and cold) faucet and it seems to be leaking from the base and out of the spicket. I can remove the faucet spicket easily by turning the molded twist off part. Once I do this what should I look for? Can I do something to stop the dripping from the faucet spicket, and can I stop the leaking from the base without buying anything? Please advise…

  • Kim Klein

    Hi Bryan! came across your site (which I’ve already bookmarked for all thegood info!) while looking for how to fix a little leakage problem I have with my Moen Monticello kitchen faucet with the cathedral spout (model 7786 if that helps) ts atop/into the base part – the joint where they meet leaks some. it’s about 7 or 8 years old so I suspect it might just be O rings that need to be replaced? (maybe? I hope?) but I for the life of me can’t figure out how to get the flippin’ spout off the base to check it out! I feel kinda dumb b/c I’m sure it can’t be too hard to do but I’m hanged if I can figure it out…. Can you help me out here? How do I get the spout off the base, and do you think it’s just O rings? :)

    thanks much in advance!

    Kim

  • David Oxendine

    I am having a hard time inserting the retainer clip on vestiage fauset. Does the clip slide through the two slots or between the two plastic lips? I pushed the cartriage as far as it would go down, but couldn’t get the clip to slide in on the plastic facing out. What cartridge should I be using? This faucet is about 6 or 7 years old.

  • Dan

    Hi Bryan, I have a leaky Moen faucet,my problem I do not know what model it is, but,I can describe it It is a single handel for each hot water one and one for cold water, it also has a long high neck for a spout.I do have the cartridge number for it #1224 also we can’t find the receitedon,Can’t remember how long ago it was bought. I will contact Moem for sure. thank you Dan

  • Jennifer Lossmann

    Great Video. You walked me through the entire process of what I thought would be a costly repair. Excellent

  • John

    Hi, I have the same model in your video but it drips from the faucet spout.. Would the cartridge replacement be the solution or is this a different problem/fix. Thanks

  • Great info! My ten year old Moen kitchen faucet (Montecello 7657 single-handle, single mount with protege chrome side spray) leaks, but it is leaking from underneath the sink, up at the faucet. Inlet lines braided steel. No leaks above the sink, only into the cabinet below. Leaks with EITHER the hot OR cold inlet qurter-turn ball-valve closed, but, of course, not with BOTH hot AND cold inlet closed. New faucet in my future?
    Thank you for any advice, your information is wonderful!

  • Lauren

    My Moen Chateau is leaking at the base. First, should I replace the cartridge? Also, is this a difficult task? I have no prior knowledge of plumbing. Thanks. Lauren

    • BTS

      Hey Lauren,

      You didn’t say whether it was a kitchen or bath faucet. I will assume it is a kitchen faucet. IF it is leaking at the base it could be the cartridge but it is more likely it is the o-rings in the spout.

      To replace these you need to turn the water off, remove the handle cap and then the knurled nut holding the spout on. There are 2 or 3 o-rings (I can’t remember how many) on the brass part the spout slides over. Just replace all these and put everything back together. It won’t hurt to replace the cartridge while you have itapart.

      Good luck.

      Bryan

  • Harold Spankus

    Hi! I have a single handle Moen w/pullout. When I take the chrome button off on the top of the handle their is a blue plastic piece? Not a screw or Allen? How do I get into the faucet?

  • Cynthai

    I have a Moen CA87316C single handle with pull-out spray. It is about 18 months old. It no longer swivels from side to side. Can you please tell me how to fix this? I thought it was due to the spray hose getting caught on something beneath the sink, but this is not the case.
    It seemed that when the joints were wet (I cleaned them with a toothbrush earlier today) the neck swiveled freely. Can I simply spray WD-40 at the connecting points?
    Thanks for your help,
    Cynthia

  • Bob W.

    I have an old Moen 7400 kitchen faucet. It was leaking near the base and under the sink. I replaced the cartridge and the O-rings and it worked like new for two weeks. Now it has developed a drip from the end of the spout. Any suggestions?

  • Bill Powell

    Hi I have a Chateau Moen single handle faucet which leaks at the base behind it on the counter. I chgd the cartridge 2 weeks ago but it still leaks. How do you chg the o rings? Is there a video for this?

    Thanks Bill

    • BTS

      Hey Bill,

      Sorry, no video at this time. But it is pretty easy.

      Just turn the water off, remove the handle, remove the nut/retaining cap. (If you have had the cartridge out you have already done this once). Now just pull up and twist the spout and it should come right off. You need to replace the o-rings around the brass valve body. Moen makes a replacement kit you could probably order from them. Just call 1-800-289-6636.

      Good luck,

      Bryan

  • what if you can’t take the cartridge out it’s to hard to get out what to do????????:)

    • BTS

      George,

      When you get a new cartridge there should be a little plastic tool. This fits on top of the cartridge and you push down and twist it to unstick the cartridge so you can pull it the rest of the way out. If you don’t have this you can always put a piece of wood or something just a little taller that the cartridge next to the stem, rest your channel locks on the wood and use the channel locks like a lever to pull the cartridge out. In over 25 yeares this hasa always worked for me.

      Good Luck,

      Bryan

      • stef

        wow, bryan…you saved me. i followed the video above but was totally stuck when the cartridge wouldn’t come out. to think the tool was right there all along in the new cartridge box…it worked and i was home free with my first faucet repair. thanks MUCH!

  • Phil

    I too have a leak at the base of a single lever Moen kitchen faucet. I have changed the cartridge and both O-rings (twice actually) but it still leaks. However, it only leaks when the cold water runs. It doesn’t leak when the lever is in the middle or on the hot side. The faucet is close to 20 years old. Is it fixable or simply time to replace it?

    • BTS

      Phil,

      It sounds like you have done everything I would do. Without seeing the faucet I can only say that after 20 years you probably got your money’s worth. I would call Moen and see if they will replace it under their lifetime warranty. It may not be covered but it can’t hurt to ask.

      Lat us know what they say.

      Thanks,

      Bryan

      • Phil

        Thanks Bryan.

        I called Moen and they told me that the model I have (7500) has a plastic insert in the spout which eventually wears out. I’m guessing the cold water makes the plastic contract and causes the leak. They discontinued the model in 1994, which means parts are not available and it’s not covered under warranty. So, it’s off to store for a new one. I wonder how my wife is going to react when I tell her she’s getting a faucet for Christmas. Do you give marital advice too?

        Cheers,

        Phil

  • Troy

    I changed the cylinder valve on my leaky Moen kitchen faucet. However, now its leaky only when I push the lever to the left or right. No leak when the lever is parked in the middle. Any tips on how to fix this would be greatly appreciated. Thanks.

    • Troy

      Sorry, I lied in my previous post :)
      It leaks only when the lever is parked in the middle.
      It does not leak when the lever is parked on the sides.

      • BTS

        Hey Troy,

        There’s not a lot to go wrong with a Moen cartridge.

        It sounds like something is either out of alignment or the rubber seal part of the cartridge may be torn. In a case like this all you can do is take it back apart and check everything out. Make sure the seals on each side of the cartridge are not nicked or torn and there is no debris on them. Check to see if they are seated properly in the recesses on the cartridge. If everything looks good, carefully re-assemble things and see if you still have the problem. If so you may need to get another cartridge.

        Let us know how it goes.

        Bryan

        • Troy

          Hi Bryan,
          Thanks for your quick response. You were absolutely bang on. The cartridge seemed messed up. Once I changed the cartridge, it worked perfectly. Thanks a ton for the tip.
          Cheers,
          Troy.

  • Ray

    We changed the carttridges in our Moen Kitchen faucet the # 1224 now the water pressure on both sides is very low, what did we do wrong and how can we fix it.
    thanks

    • BTS

      Hey Ray,

      Obviously, without seeing it I am winging it here but I do have a couple of possibilities.

      1- Make sure you got the handle installed correctly. Sometimes if you don’t have the part that connects to the cartridge end installed right it won’t pull the cartridge stem all the way up when you lift the handle, which means it doesn’t open all the way. This results in a low flow from the faucet. Depending on your faucet model there may be a handle adapter you need to check or it may just be the handle itself.

      2- Check and make sure the aerator on the spout (the part the water comes out of) is clean. This is a very common cause of low flow.

      If I had to bet I would bet on the 1st suggestion as being most likely.

      Let us know what you find out if you can.

      Thanks,

      Bryan

  • Mark

    We have the faucet shown in the video, but it is not leaking from the handle but from the base of the spout, how do you fix that?

  • Vern

    I have a spout that pulls out. The metal fexible line is leaking, how do I replace it?

    • BTS

      Vern,

      It may be as simple as replacing a washer. Often there is a washer in each end of the hose where it connects to either the faucet or the sprayer. The other possibility is to replace the hose, it really depends on how yours is designed. It should be pretty simple to disconnect the hose and check it out.

      Thanks,

      Bryan

  • sal

    I have a double sink and a moen faucet. the faucet does not move from sink to sink. It’s very hard to move from sink to sink. can you help.

    thanks

    • Bryan

      Hey Sal,

      It sounds like the o-ring in the spout might need some lubrication or possibly replaced. Depending on what style faucet you have there are a few different ways the spout comes off but once you get it off you will see the o-rings. You can get some lube at a hardware store and probably o-rings too if you need them. If you can let me know what style faucet you have I can give you a better idea of how to remove the spout. Just look it up on Moen.com and tell me the model number.

      Thanks,

      Bryan

  • Charlie

    Thanks for sharing your input about this. After viewing it, then re-reading the instructions that came with the replacement parts, I was able to finally fix the faucet myself. Thanks for the help and saving me the pricey cost of repairman.

  • Dave

    Hey Bryan, great site. I have a question. I bought and replaced the cartridge about 3 months ago because the faucet was leaking around the base (i.e. down onto the back of the sink, not dripping out of the faucet nozzle). Now over the past week it’s developed a drip from the faucet. I took it back apart, re-lubed the o-rings (which again are only 3 months old), made sure everything was tight, and it still leaks. Is there a different fix I could try (maybe the larger diameter but thinner o-ring near the base)? Or do you think I might just have a bad cartridge?

    Thanks.

    • Bryan

      Hey Dave,

      Sorry about the delayed response. We’ve got 6 new puppies and it’s almost like having more kids.

      Anyway, if your faucet is leaking out the spout it probably isn’t o-rings. Sounds like a bad cartridge.

      Thanks,

      Bryan

  • Bryan,

    Do you have a video on a Moen two handle kitchen faucet for model #87000? I have only had my faucet for a year and it’s leaking from the spout will it still be a cartridge that needs replacing?

    LeeAndrea from So Cal. :)

    • Bryan

      Sorry, I don’t have a video for that yet, but you are right. It needs a new cartridge. You should be able to call Moen and get one for free. Here’s the number:
      1-800-289-6636 (Canada 1-800-465-6130)

      Thanks,

      Bryan

  • Betsy

    Great directions. Just replaced the cartridge, but when I turned the water on, the pressure was very low. Any way to adjust that?

    Thanks,
    Betsy

    • Bryan

      Hi Betsy,

      It sounds like maybe you don’t have the parts back together right and the handle is not pulling the cartridge stem all the way up. Here’s how to tell;

      Take the handle back off and remove enough other parts so you can try pulling the brass stem up with a pair of pliers. If you can pull it up enough to get good water flow it means you probably got something out of whack when you reassembled it the first time. Try again, paying attention to how the pieces work in relation to pulling the stem up.

      Please let us know how it goes. I have confidence in you!

      Bryan

  • Rich

    Nicely done, thanks. Note that you may end up with a perplexing leak around the cartridge if you overtighten the black retainer during reassembly. Finger tight is fine. Er, ask me how I know . . .

  • Barbara Warrington

    Bryan, you recently through emails helped me fix my kitchen faucet it wasn’t a Moen, but it just felt terrific that I could fix it myself. Love your idea of giving us tips for these small jobs we should be able to do ourselves but are afraid to try. Awesome and thanks!

    • Bryan

      Hi Barbara,

      Thanks for the kind words, you made my day. Happy Thanksgiving!

      Bryan

    • Trevor

      My bathroom sink faucet was leaking around the handle, so I replaced the cartridge with a 3rd party (Brass Craft) 1402 part from Lowes, which was a little cheaper than the Moen part.

      A couple weeks later, it’s now started leaking around the base. What do I do now?

      • BTS

        Hey Trevor,

        Sounds like either you got a bad cartridge or one of the o-rings on the cartridge is damaged. Either way you need a new cartridge.

        Thanks,

        Bryan

  • Chris

    Hey, great video! I have a Moen kitchen faucet that doesn’t quite look like the one you worked on but it does use the same cartridge. When I got a new cartridge at Home Depot they sold me an over priced extraction tool to go with the cartridge and they gave me general instructions but they didn’t tell me about the horseshoe clip. So when I couldn’t remove the cartridge, I thought I either had the wrong thing or I was doing something else wrong. So I searched and came upon your blog page here with the clip. (google search with the words “fix leaky moen kitchen faucet”) After seeing this I figured out that I hadn’t taken the faucet apart enough AND that I hadn’t removed the clip. Good thing I didn’t use that extraction tool mercilessly or I would have bent the clip and/or ruined the faucet. Thanks again. You’ve made me hero for the day with my wife.

  • was suffering from the leaking faucet for many months; i thought it was something complicated; and the sight of water being wasted was all the more psyching !!… Your video was great; gave me the courage to fix it myself, THANK YOU OR SHARING YOUR INTELLECT AND MAY YOU BE BLESSED WITH MORE.

  • Just want to tell you that your site content is interesting, but you must improve site design

  • dawn

    the video was exactly what we needed, only thing when we turned on the faucet to check for water it was still leaking from around the cartridge!!!! HELP!!! The people of MOEN were awesome also, even tho we bought a new cartridge they are still sending us a replacement.. THANKS

    • Bryan

      Hi Dawn,

      If it is still leaking around the cartridge, the most likely reason is that you might have nicked one of the o-rings on the cartridge when you were installing it. As long as the faucet body (where the cartridge goes) isn’t damaged, there isn’t a lot else to leak. Try removing the entire handle assembly (make sure you leave the little horseshoe clip in place to keep the cartridge in) and pulling up on the brass stem in the middle of the cartridge. This should turn the water on and you can see exactly where the leak is coming from.

      If it is coming from around the brass stem in the center, you have a bad cartridge. Take it back and swap it. If it is coming from around the cartridge itself, one or more of the o-rings are probably damaged. Make sure there are no rough edges where the cartridge goes into the faucet body. Also, the cartridge used to come with a little pack of lube, but they are pretty much pre-lubed now. It won’t hurt to out a little silicone lubricant on the outside of the new cartridge to help keep the o-rings from getting damaged.

      There really isn’t much else that could be wrong. Moen designed a very simple system that works pretty good.

  • Andrea

    The video was key for me. Worked like a charm. Thanks so much!

  • Jay

    Super. Save me at least $100 (I thought!). Leaking faucet, so thought I needed a new one. Took it apart, found this video and grabbed the part for $14 instead. Put it all toghether and still leaked. what the %$#%$? I thought beacause everything was the same. Then realized it was just a loose end from the pull out faucet that the water follows it down to the base. try this 1st anyone, but I’ll be back to find more tips!

  • Great tips here! Thanks for sharing these to your readers and visitors who have problems about their own leaking faucets and pipes. These should be fixed right away to avoid accidents.

  • Bob Bracken

    Bryan,

    Thanks for putting up this great video and set of instructions.

    Unfortuantely, it didn’t help me because we have a twenty year old Moen (with a teflon-style cartridge). I grunted on that darned thing for two days and couldn’t budge it.

    After watching your video, I thought – hey, maybe there’s a clip I didn’t see. No such luck. I guess it’s just stuck. Too bad that wasn’t the answer, but your instruction helps a lot none the less.

  • admin

    Hey Dwight, thanks for the vote!

    I was trying to figure out why you would stuff a rag in the drain first but then I decided it would be to keep from dropping a screw or other part down the drain, right?
    That’s a great tip Dwight.

    Thanks,

    Bryan

  • Dwight Baskin

    Great video! Even though you did not tell me to stuff a rag in the drain first, I still rated it 5 stars on youtube.

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